FAQs
You can use the Track Your Order page to stay up-to-date on the status of your order. If you have any other concerns, feel free to reach out to our customer support team by email [email protected] or phone 305-686-3460
We know you’re excited to get your new gear! Our team works hard to process orders as quickly as possible, usually within 1-2 days. However, during peak seasons or holidays, it might take a bit longer. Don’t worry, we’ll keep you updated on the status of your order in your account page.
You’ll receive an email notification once your order has shipped, along with tracking information. You can also log in to your account to check the status of your order. We’ll keep you informed every step of the way!
Absolutely! We want you to be happy with your purchase. If you need to return or exchange an item, please send us an email to [email protected]. We’ll guide you through the process to submit your return or exchange. Refer to our return and exchange policy.
We’re sorry to hear that! If your order is delayed or lost, please contact us and we’ll resolve the issue as soon as possible. Thank You for your patience.
Shipping times vary depending on your location and shipping service selected, but we aim to get your order to you within 3-7 business days. If you’re in a hurry, we also offer expedited shipping options – just reach out to our team to learn more!
Once your order ships, you’ll receive an email with tracking info so you can follow your package’s journey. You can also log in to your account to check the status of your order. We’re all about transparency and keeping you informed!
We only ship domestic, to the United States of America.
We cannot guarantee the ability to cancel an order after it has been placed. If so, please contact us as quickly as possible by phone 305-686-3460 or email [email protected] to see what options are available at the time.
Oh no, that’s frustrating! Don’t worry, we’ve got you covered. If your order arrives damaged, just reach out to our customer service team and we’ll work with you to resolve the issue ASAP. We’ll either replace the item or provide a refund, whichever you prefer. Your satisfaction is our top priority!
Monday – Friday 10a.m – 6p.m
Saturday 10a.m – 5p.m
Sunday Closed
